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Aegis - User Support

Explore topics related to our payments processing platform.

Paying With In-App e-Transfer

How to Pay With In-App e-Transfer

Introduction

Interac e-Transfer requests are a simple way to pay your invoices. Rather than having to manually…
Paying with e-Transfer Request

How to Pay with e-Transfer Requests

Introduction

Interac e-Transfer requests are a simple way to pay your invoices. Rather than having to manually…
Can't Access my Bloc Pay Invoice
How Do I Open My Bloc Pay Invoice

Step-By-Step Guide

Here is a quick guide on how to open your Bloc Pay invoice:
- Step 1 - Go to your email - Go…
Payment sent but not reflected in my account

I sent a payment but my invoice is still pending

Your payment may not be marked as paid for a number of reasons. Before reading further, ensure…
How to send an Interac E-Transfer

How to send an Interac E-Transfer

Welcome to your guide on how to send an Interac E-Transfer.

Interac E-Transfer guide

Check out this article…
How to Complete KYC

How to Complete KYC Identity Verification

Introduction

KYC (Know Your Customer) is a way for companies to identify and verify customers. We are…
Paying Via e-Transfer

How to Pay Via e-Transfer

Introduction

Interac e-Transfer is an easy and low-cost way to make payments from your Canadian bank account. You…
I am being asked to include a security question for my e-Transfer

I am being asked to include a security question for my e-Transfer

Introduction

Certain banks are not registered with Interac's auto-deposit network…
Paying with Credit Card

How to Pay With Credit Card

Introduction

Paying via credit is fast and easy with Bloc Pay! We accept all popular credit card networks including…