No 2FA Code Received
Your 2-Factor Authentication code (2FA) is required for every login session when accessing your Aegis merchant dashboard. You can receive your 2FA code either via text or email. The number and email that receives your 2FA codes are the ones linked to your merchant profile.
Text Troubleshooting
If you are not receiving your 2FA texts it may be due to your number being incorrectly entered. Cellphone numbers must be entered completely meaning it must include the appropriate dial prefix for your region. For example, Canadian and American numbers must include their dial prefix of (+1) followed by the area code and number.
If you do not know your region's dial prefix, you can find a complete list of dial prefixes here. Assuming you can still access your account using 2FA via email, you can verify or change the number associated with your account by clicking on the Settings tab and changing the Mobile Number field.
If you cannot access your account to change this yourself, please open a ticket with a Bloc Pay support agent using the form at the top of this page or via chat.
Email Troubleshooting
If you are not receiving your 2FA codes correctly via email it may be due to any number of reasons listed below:
Your email is wrong
Your email may have been entered incorrectly. Assuming you can still access your account using 2FA via text, you can verify the email associated with your account by clicking on the Settings tab and looking under the Email field. If the email here is incorrect or otherwise needs to be changed, please open a ticket with a Bloc Pay support agent using the form at the top of this page or via chat.
Email is in spam
Please check your email's spam or junk folder to ensure that your 2FA codes are not being sent there. The email your 2FA codes are sent from is concierge@blocpay.ca. You can prevent future auto-emails from being sent to junk by adding concierge@blocpay.ca to your safe sender email.