Cancelling an invoice
This article will help you understand how to cancel invoices in a number of different scenarios.
Cancelling an active invoice
An active invoice is one that is still unpaid or only partially paid.
Cancelling an active invoice can easily be done via the merchant dashboard. Simply login to your merchant dashboard and select the Invoices tab. Select the invoice you want to cancel and hover over the Status field for that invoice. Change the status of the invoice to Return Payment. Once you change the status of an invoice to Return Payment you cannot change it back. A scratch screen will appear asking you to confirm that this is indeed the correct invoice you want to return.
Once a cancellation is successfully initiated, the customer will receive the total amount of any amount paid towards the invoice, in full, via direct deposit to the origin account with 5-7 business days. This only applies if the cancelled invoice was partially paid.
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